Shipping and Returns

 

OUT OF STOCK ITEMS & SPECIAL ORDERS

Some products may be out of stock at the time your order is processed. If this occurs, we will notify you immediately. Shipment will occur once we have received the item. Fork's also places special orders for our customers. Special orders require full payment before the merchandise is ordered, including tax and/or shipping charges.

REFUNDS AND EXCHANGES

If for any reason you are not totally satisfied with your purchase, you may return the item in the original packaging with all accessories, warranty cards, manuals, etc., and no sign of abuse or wear within 10 days from the date the merchandise was received. If these requirement are met, you are entitled to an even exchange or full refund of the product purchase price. Refunds are offered for product purchase price only and will not include shipping or handling charges as well as the 3% return fee on credit card purchases. If any of the above conditions are NOT met, Fork's Drum Closet reserves the right to charge a minimum 10% restocking fee. No exchanges or refunds can be offered for videos, books, clothing, drumheads, drum sticks, or special order items. There will be no refund on discontinued items or special order items. NO CASH REFUNDS! 

INTERNATIONAL ORDERS

All international orders may be subject to import taxes, tariffs, and brokerage fees in addition to the order total. For more information about these fees, please contact your local customs office. International orders require full payment before the shipment is made. For correct shipping quotes, we also require a correct, full shipping address.

SHIPPING AND DELIVERY

Shipping services for Fork's Drum Closet are provided primarily buy United States Postal Services and UPS. For larger international shipments, we use Eagle Global Logistics. Shipping charges are based on product weight, value, and destination. Most domestic orders are shipped via UPS ground services, and cannot be sent to a post office box. Therefore, a physical address is required. Expedited shipping is available at an extra charge. Products shipped to Puerto Rico, Hawaii, and Alaska cannot be shipped via UPS ground. Most UPS orders will be shipped within 7 to 15 working days, depending on your location. International orders may take 7 to 22 days for delivery, depending on your location.

CLAIMS

Should your order arrive visibly damaged, do not accept delivery without carrier verification of the damage. Save all shipping containers or boxes and immediately contact Fork's Drum Closet to receive return instructions and a Return Authorization Number. All replacements will be sent upon receipt of the returned damaged/defective articles. Returned purchases sent without a Return Authorization Number will be refused by Fork's Drum Closet.